Frontline Excellence

FRONTLINE EXCELLENCE

DURATION: 2 days

First Impressions count. We are constantly being judged. Your frontline personnel need to exude confidence, speak clearly and be in control. Ensure that your company is judged, ‘The Most Impressive’ from the customer’s very first personal contact.

WHO SHOULD ATTEND:

  • Receptionists
  • Secretaries
  • Telephonists
  • Information Desk Staff
  • Tellers
  • Pay point staff
  • Any staff member who deals directly with clients and customers

Click here to request the full course outline.